Request to honor agreement

On November 14, 2026, I contacted Xfinity through online chat regarding my television package and the availability of sports channels, including NESN and ESPN.

During my conversation with an Xfinity representative, I was offered an arrangement regarding my television service that I understood and agreed to. I am now being told that Xfinity cannot honor what was offered.

I have saved the chat transcript documenting the conversation and the representative’s statements.

I am requesting that an official Xfinity representative review the transcript and honor the agreement made during that chat, rather than requiring me to pay additional charges for something I was led to believe had already been agreed upon.

I have already spent considerable time contacting customer service and attempting to resolve this issue. I do not want to continue repeating the same conversation with different representatives.

Please escalate this matter to someone with the authority to review and honor the original agreement.

Thank you.