Dewdealer's profile

Regular Visitor

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3 Messages

Tue, Oct 22, 2019 11:00 AM

REMOVING CHANNELS WITH NO REPLACEMENT OR COST REDUCTION

You can tell what Comcast thinks about it's customers as they continue to remove channels from line-ups without any notification.  They don't replace them with another nor to they reduce the cost.  I have a 2 year contract (commitment) with this company and if I chose not to pay my entire bill, as they feel it proper to not deliver my entire line-up as signed up for, they would not be willing to let me do this without ramifications.  To delete items within a contract time frame with out compensation or equal replacement is unheard of in the business world.  All this is, is Comcast getting their data on how many customers watch a particular channel and then realize that they can make more money by moving it into a more expensive package and break their contract agreement without ramifications to require us to pay more to get what we got before.  They feel they are making it right by offering more channels for us to watch, but they fail to understand that if I wanted those channels before...............I would have purchased that package then.  Totally an anti-cusomer focused approach to business.  This is the second time it has happened in the last 8 months.  It's totally unacceptable.  I will be giving them the boot soon as they really don't live up to their promises.  I am not a letigious person, nor will I be, but what would they do if the entire customer bases gets a lawyer to file a class action lawsuit on them for breaking contracts as the change of the winds.  I have been in customer service business for 37 years and would never think of treating my customers this way.  Boo for you Comcast.

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Responses

Again

Expert

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25.8K Messages

2 y ago


@Dewdealer wrote:

You can tell what Comcast thinks about it's customers as they continue to remove channels from line-ups without any notification.  They don't replace them with another nor to they reduce the cost.  I have a 2 year contract (commitment) with this company and if I chose not to pay my entire bill, as they feel it proper to not deliver my entire line-up as signed up for, they would not be willing to let me do this without ramifications.  To delete items within a contract time frame with out compensation or equal replacement is unheard of in the business world.  All this is, is Comcast getting their data on how many customers watch a particular channel and then realize that they can make more money by moving it into a more expensive package and break their contract agreement without ramifications to require us to pay more to get what we got before.  They feel they are making it right by offering more channels for us to watch, but they fail to understand that if I wanted those channels before...............I would have purchased that package then.  Totally an anti-cusomer focused approach to business.  This is the second time it has happened in the last 8 months.  It's totally unacceptable.  I will be giving them the boot soon as they really don't live up to their promises.  I am not a letigious person, nor will I be, but what would they do if the entire customer bases gets a lawyer to file a class action lawsuit on them for breaking contracts as the change of the winds.  I have been in customer service business for 37 years and would never think of treating my customers this way.  Boo for you Comcast.


So, if Comcast is in contract negotiations with Company AA, and AA wants considerably more for their content, which Comcast thinks is too much, you'd be okay with Comcast saying, "okay, let's go for the incredibly higher price for your service, even though it means we'd have to raise rates to our customer base."?  So, in order for Comcast to pay Company AA, you'd be okay if your plan price was raised $25 or more?  Would you complain about the higher price that Comcast had to pass along to you in order to continue to bring you programming from Company AA?  Would you ask why Comcast couldn't negotiate a lower cost, or say that Comcast didn't have their customers in mind?  Would you consider that Company AA is asking too much for their programming?  Company AA bought programming at a certain cost, but they need to make a profit, while all the people involved in a program need to make a living from a salary.  When production costs increase those costs have to be passed along, and the bottom line is that it affects the consumer.

 

So, would you be okay paying exceptionally more in order to retain a network, or prefer to complain about losing the network so the cost of your plan doesn't sky rocket?

Dewdealer

Regular Visitor

 • 

3 Messages

2 y ago

I have negotiated contracts for years. What my “service” my customers expected to receive during a contract period is what I have to live up to since we “both” went into the contract understanding the elements. After the contract period those increases are then negotiated again. You cannot change the game in mid stream just because it’s easier on you. The new customers will have a contract with the new pricing structure. This is common business practice. I am not inventing this wheel, just riding in the cart. I appreciate your input though. Thank you.
Dewdealer

Regular Visitor

 • 

3 Messages

2 y ago

Again, price increases happen all the time. BUT, a contract (and it’s time period) is binding of its elements and what each party expected and agreed to. I say again, if they (or you) can pull back a portion of our agreed service, then I should be able to pull back agreed to funding.

New Poster

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1 Message

2 y ago

Comcast shouldn't sell a contract that they weren't willing or able to fulfill. If they haven't the ability to forecast the probable cost of the service they are setting out for contract they shouldn't contract or get out of the business.


@Again wrote:

@Dewdealer wrote:

You can tell what Comcast thinks about it's customers as they continue to remove channels from line-ups without any notification.  They don't replace them with another nor to they reduce the cost.  I have a 2 year contract (commitment) with this company and if I chose not to pay my entire bill, as they feel it proper to not deliver my entire line-up as signed up for, they would not be willing to let me do this without ramifications.  To delete items within a contract time frame with out compensation or equal replacement is unheard of in the business world.  All this is, is Comcast getting their data on how many customers watch a particular channel and then realize that they can make more money by moving it into a more expensive package and break their contract agreement without ramifications to require us to pay more to get what we got before.  They feel they are making it right by offering more channels for us to watch, but they fail to understand that if I wanted those channels before...............I would have purchased that package then.  Totally an anti-cusomer focused approach to business.  This is the second time it has happened in the last 8 months.  It's totally unacceptable.  I will be giving them the boot soon as they really don't live up to their promises.  I am not a letigious person, nor will I be, but what would they do if the entire customer bases gets a lawyer to file a class action lawsuit on them for breaking contracts as the change of the winds.  I have been in customer service business for 37 years and would never think of treating my customers this way.  Boo for you Comcast.


So, if Comcast is in contract negotiations with Company AA, and AA wants considerably more for their content, which Comcast thinks is too much, you'd be okay with Comcast saying, "okay, let's go for the incredibly higher price for your service, even though it means we'd have to raise rates to our customer base."?  So, in order for Comcast to pay Company AA, you'd be okay if your plan price was raised $25 or more?  Would you complain about the higher price that Comcast had to pass along to you in order to continue to bring you programming from Company AA?  Would you ask why Comcast couldn't negotiate a lower cost, or say that Comcast didn't have their customers in mind?  Would you consider that Company AA is asking too much for their programming?  Company AA bought programming at a certain cost, but they need to make a profit, while all the people involved in a program need to make a living from a salary.  When production costs increase those costs have to be passed along, and the bottom line is that it affects the consumer.

 

So, would you be okay paying exceptionally more in order to retain a network, or prefer to complain about losing the network so the cost of your plan doesn't sky rocket?


 

bcfrmkc

Frequent Visitor

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11 Messages

1 y ago

they have removed channels and yet my bill has increased20$ in the last three months so your response that it was cheaper on us the customer by them not paying more for a channel and raising rates is invalid no excuse for it

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