Visitor
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1 Message
Removing add-on channel from package
I'm trying to remove HBO Max from my package's TV channels, but I can't find a way to do this. In fact, I don't see a way to remove or edit my list of TV channels at all online, it only shows me how to add them. I don't want to do this. How do I go in and edit or remove TV channels that I'm currently paying for?
*And for what it's worth*
I don't like the fact that it says "Manage TV Channels" online, which implies that you can actually manage the ones you have, but that's not true. You'd think that with the amount of money we are charged every month for service, we would have a lot more freedom to actually decide what we want to have, instead of forcing us to deal with all of it for the sake of a "bundle" price. Especially since these bundles are the only options people are given when signing up for service in most areas. I don't even hardly watch TV, but because I want fast internet and home security system, I'm forced to also pay for cable channels I don't want, and a home phone that I haven't even had connected to a phone jack for 3 years... At the very least, we should be able to choose which channels to remove from the package we are forced to sign up for.
CCTambrey
Gold Problem Solver
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3.4K Messages
3 years ago
Hello @Boofaloo! Thanks so much for reaching out to us here on the Xfinity Forums for support.
I'm sorry to hear you are unhappy with your plan and having trouble managing your premium channel subscriptions.
You can check out this super handy guide we made that walks you through the steps of how to unsubscribe from a channel you no longer want.
https://www.xfinity.com/support/articles/subscribe-unsubscribe-from-isvod
We would also love to work with you to re-adjust your service plan. You don't need to be paying for services you aren't using so we can help you remove your voice services and find a channel option that better fits your needs. :)
Please send us a Direct Message with your first and last name as well as your service address so we can assist.
To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
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