Visitor
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1 Message
Removing a channel from my lineup without notification
On March 3, 2026 I was able to watch the Cowboy Channel on channel 1066. I have been watching this channel since last fall. On March 4, 2026 when I spoke in to my Xfinity remote and said "Cowboy Channel", it took me to channel 1067 (NOT the Cowboy Channel). I tried entering channel 1066 directly from my remote.....nothing. I called and spoke to Keisha, and she couldn't find it either, and she found nothing in my account telling me this channel was being removed. Why does Xfinity suddenly remove a channel from the lineup that people are paying for, without notification to the customer? I pay a LOT of money to Xfinity every month and finally found a channel I enjoyed. Everything else is just re-runs or mouthy opinion based programming that is not of interest to me. Now you have removed that channel, which means I may have to remove Xfinity from my home. $340 a month is a lot to pay for very little entertainment.
XfinitySara
Official Employee
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2.4K Messages
18 days ago
I would love to see what we can do to help, @user_994afa! Thank you for bringing this to our attention, and I'm sorry to hear about the trouble you've had with this channel. Let's take a closer look at our current line-ups, plans, and price options! Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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user_gvyum7
Visitor
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1 Message
2 days ago
I had the same issue. Went to watch the Rodeo and it was gone. Looks like Xfinity is removing stuff from the lineup without notice. Seems like I pay more and get less. Xfinity seems like they want you to buy the add on channels to see anything. Xfinity is all about the bottom line. I’ve noticed that the younger generation is just watching reels and getting apps because of the nickel and dimming that Xfinity adds to your bill.
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