Visitor
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1 Message
Removing a channel from my lineup without notification
On March 3, 2026 I was able to watch the Cowboy Channel on channel 1066. I have been watching this channel since last fall. On March 4, 2026 when I spoke in to my Xfinity remote and said "Cowboy Channel", it took me to channel 1067 (NOT the Cowboy Channel). I tried entering channel 1066 directly from my remote.....nothing. I called and spoke to Keisha, and she couldn't find it either, and she found nothing in my account telling me this channel was being removed. Why does Xfinity suddenly remove a channel from the lineup that people are paying for, without notification to the customer? I pay a LOT of money to Xfinity every month and finally found a channel I enjoyed. Everything else is just re-runs or mouthy opinion based programming that is not of interest to me. Now you have removed that channel, which means I may have to remove Xfinity from my home. $340 a month is a lot to pay for very little entertainment.
XfinitySara
Official Employee
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2.4K Messages
9 hours ago
I would love to see what we can do to help, @user_994afa! Thank you for bringing this to our attention, and I'm sorry to hear about the trouble you've had with this channel. Let's take a closer look at our current line-ups, plans, and price options! Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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