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user_994afa
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Thursday, March 5th, 2026 4:47 PM

Removing a channel from my lineup without notification

On March 3, 2026 I was able to watch the Cowboy Channel on channel 1066.  I have been watching this channel since last fall.  On March 4, 2026 when I spoke in to my Xfinity remote and said "Cowboy Channel", it took me to channel 1067 (NOT the Cowboy Channel).  I tried entering channel 1066 directly from my remote.....nothing.  I called and spoke to Keisha, and she couldn't find it either, and she found nothing in my account telling me this channel was being removed.  Why does Xfinity suddenly remove a channel from the lineup that people are paying for, without notification to the customer?  I pay a LOT of money to Xfinity every month and finally found a channel I enjoyed.  Everything else is just re-runs or mouthy opinion based programming that is not of interest to me.  Now you have removed that channel, which means I may have to remove Xfinity from my home.  $340 a month is a lot to pay for very little entertainment.

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XfinitySara

Official Employee

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2.4K Messages

18 days ago

I would love to see what we can do to help, @user_994afa! Thank you for bringing this to our attention, and I'm sorry to hear about the trouble you've had with this channel. Let's take a closer look at our current line-ups, plans, and price options! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_gvyum7

Visitor

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1 Message

3 days ago

I had the same issue. Went to watch the Rodeo and it was gone. Looks like Xfinity is removing stuff from the lineup without notice. Seems like I pay more and get less. Xfinity seems like they want you to buy the add on channels to see anything. Xfinity is all about the bottom line. I’ve noticed that the younger generation is just watching reels and getting apps because of the nickel and dimming that Xfinity adds to your bill.

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XfinityAlfonso

Official Employee

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2.5K Messages

Hello user_gvyum7 thank you so much for adding your voice to the conversation here on our Xfinity Forums!  For any upcoming channel lineup changes, we have available our Programming Changes page that lists these changes for those affected( this especially applies to local broadcast channels) This site does help to facilitate channel lineup changes at least 60 days in advance to be compliant with the 30-day  Federal Communications Commission(FCC) guidelines.  Channel lineup change are also posted on Xfinity statements.  Channels may also move designations to other channel numbers, so saying something like " Cowboy Channel" into your X1 remote should move you to that right location. 

 

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