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esjensen42
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Visitor

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2 Messages

Friday, April 5th, 2024 8:08 PM

Remove premium

How do I remove premium channels from my account? The web page interface gets an error every time with the message "Sorry about that! We had a problem with our site.".

It did that over a month ago when I first tried. When I went back to the page after the error, it showed the channels as removed, so I thought the remove worked even with the error message. However, the new bill came and the unwanted channels were still being charged.

Now I'm wondering if you are totally incompetent or deliberately scamming customers? 

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6 months ago

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esjensen42

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6 months ago

The verdict is leaning toward incompetent... In order to post I had to agree to the terms, but the page with the terms is not readable until the "accept" button is pressed. It leaves the "accept" popup open on the "terms" page, blocking scrolling through the terms. 

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XfinityLinda

Official Employee

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1.2K Messages

Thank you for taking the time to reach out today, @esjensen42. Sorry to hear about the trouble with the website. I know it can be frustrating when you are trying to adjust your billing, and you get an error. Did you try to clear cache and cookies before logging in? We can go ahead and assist with removing the premium channel if it is not a part of your package. In order to do so, we would need for you to send a Direct Message with your full name, and complete service address. We look forward to your message.

 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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