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Wednesday, October 16th, 2024 2:46 AM

Remove Peacock from being managed by Xfinity

I need Peacock to be removed from Xfinity immediately please. I do not like the service through Xfinity. I want to go back to dealing with Peacock directly. I can't do that without Xfinity disconnecting the account.

The account and Xfinity don't let me do this by myself.

Official Employee

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1.7K Messages

1 month ago

Good evening @user_2lvttq, and thank you for reaching out to our dedicated Communities team, we appreciate it. I hope you are having a fantastic Thursday so far! How is your week going otherwise? I see that you are looking to remove Peacock from XFINITY immediately because it sounds like you would prefer to subscribe through Peacock directly, is that correct? May I ask what Peacock issues you are experiencing that make you feel this way? Rest assured, our team is on your side and here to help address your frustrations. I love Peacock, it's one of my most used apps, so I definitely want to help with any issues you are experiencing with Peacock. To better assist, may I also ask how you are receiving your subscription? For example, is part of your bundle or does it come with your Rewards tier?

 

For more information on managing your Peacock subscription, I have also included the following link https://www.xfinity.com/support/articles/peacock-manage-subscription

 

4 Messages

Xfinity has made it difficult to use and holds the account hostage.
 I am frustrated with managing the Peacock account through Xfinity and ability to upgrade etc.
I just want Xfinity to be taken out of Peacock so I can enjoy it again. The article doesn't help since I don't have a TV box through Xfinity.

4 Messages

I had paid premium Peacock. Then when Xfinity offered Peacock for free I thought it would work into my existing subscription. Instead, I lost Premium and the ability work with my account.

Thanks for helping!

Official Employee

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2.5K Messages

Have you reached out directly to Peacock for assistance with your account @user_2lvttq ?

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 Messages

Peacock says it is managed by Xfinity

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