4 Messages
Remove Peacock from being managed by Xfinity
I need Peacock to be removed from Xfinity immediately please. I do not like the service through Xfinity. I want to go back to dealing with Peacock directly. I can't do that without Xfinity disconnecting the account.
The account and Xfinity don't let me do this by myself.
XfinityAlyssaA
Official Employee
•
1.7K Messages
23 days ago
Good evening @user_2lvttq, and thank you for reaching out to our dedicated Communities team, we appreciate it. I hope you are having a fantastic Thursday so far! How is your week going otherwise? I see that you are looking to remove Peacock from XFINITY immediately because it sounds like you would prefer to subscribe through Peacock directly, is that correct? May I ask what Peacock issues you are experiencing that make you feel this way? Rest assured, our team is on your side and here to help address your frustrations. I love Peacock, it's one of my most used apps, so I definitely want to help with any issues you are experiencing with Peacock. To better assist, may I also ask how you are receiving your subscription? For example, is part of your bundle or does it come with your Rewards tier?
For more information on managing your Peacock subscription, I have also included the following link https://www.xfinity.com/support/articles/peacock-manage-subscription.
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