Hi there, @user_4698d3, thank you for taking the time to reach out to us through our Xfinity Forums. Our expert is correct, you would not be able to remove individual channels for your package, however, I can definitely review the channel tiers with you and work with getting those changes made to your account. To get started, please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
user_b7b3a7
Visitor
•
1 Message
3 years ago
why can't this question be answered ??
0
0
Again
Expert
•
30.9K Messages
3 years ago
@user_4698d3 @user_b7b3a7
Individual channels cannot be removed from a plan. The only exception to that would be the premium channels such as HBO, etc.
0
0
CCValerie
Official Employee
•
974 Messages
3 years ago
Hi there, @user_4698d3, thank you for taking the time to reach out to us through our Xfinity Forums. Our expert is correct, you would not be able to remove individual channels for your package, however, I can definitely review the channel tiers with you and work with getting those changes made to your account. To get started, please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0