Greetings, @user_d92ebc. Thank you for taking the time out of your day to reach out about RedZone. We never want you to miss a play and are happy to help! Have you tried to reset the box by saying "reset box" to the voice remote or using the Xfinity app to do that? Have you tried any other troubleshooting steps so far?
XfinityRay
Official Employee
•
2.1K Messages
1 year ago
Greetings, @user_d92ebc. Thank you for taking the time out of your day to reach out about RedZone. We never want you to miss a play and are happy to help! Have you tried to reset the box by saying "reset box" to the voice remote or using the Xfinity app to do that? Have you tried any other troubleshooting steps so far?
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