@user_cb6cad We appologize for the poor service with the NFL Redzone 2 days ago. If you are still having problems when the next game comes on, please let us know. Was this the only service that was affected that day as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We’re experiencing the same. Glitchy reception here in Hillsboro, Oregon! The bot recommended getting a new HDMI cable?!? Um it’s only Redzone that’s affected, and I need a new cable for that?!?
It's pretty bad. They said it was a free preview weekend, so wondering if the increased set tops pulling the signal is taxing the feed. Sucks becuase if I was watching this to see if I wanted it...I'd be like, yeah no thanks. Sucks even more to be paying for it and have it be unwatchable.
We switched to the xfinity app and it’s a perfect broadcast. Only issue now is the husband can’t easily toggle between the Seahawks broadcast and the xfinity app…and that’s just fine by me.
Seattle , Nothing but constant glitching. What's the point of watching when you never get to see an outcome. Paying for a channel that you only get once a week . Do better xfinity.
We're sorry to hear that you experienced issues with your RedZone as well @user_3a9c88, I can imagine how frustrating that must have been while you were trying to watch. We're you experiencing any error codes or messages? Are you still experiencing this issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_074d0e If you're still having issues we're a direct message away and we'd be happy to help.
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user_cb6cad
1 Message
2 years ago
Same here this is terrible
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user_79b68f
1 Message
2 years ago
We’re experiencing the same. Glitchy reception here in Hillsboro, Oregon! The bot recommended getting a new HDMI cable?!? Um it’s only Redzone that’s affected, and I need a new cable for that?!?
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user_2918b3
1 Message
2 years ago
Spokane, WA same problem
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user_8c2178
1 Message
2 years ago
Signed in on my phone with my xfinity sign in. It works perfectly on my phone. This is xfinity for sure, not redzone.
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CurtMur
1 Message
2 years ago
It's pretty bad. They said it was a free preview weekend, so wondering if the increased set tops pulling the signal is taxing the feed. Sucks becuase if I was watching this to see if I wanted it...I'd be like, yeah no thanks. Sucks even more to be paying for it and have it be unwatchable.
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Trixie_Belle
1 Message
2 years ago
We switched to the xfinity app and it’s a perfect broadcast. Only issue now is the husband can’t easily toggle between the Seahawks broadcast and the xfinity app…and that’s just fine by me.
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user_09379c
1 Message
2 years ago
Seattle , Nothing but constant glitching. What's the point of watching when you never get to see an outcome. Paying for a channel that you only get once a week . Do better xfinity.
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user_dc1e3d
1 Message
2 years ago
Fix RedZone!!!!!!!!!!!!!!!!!!!!
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user_3a9c88
Visitor
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1 Message
2 years ago
Near Seattle. RedZone sucks here too
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user_29bf12
1 Message
2 years ago
Same happening in Washington. I downloaded Xfinity stream app on my smart tv and redzone coming in clear on the app.
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user_074d0e
1 Message
2 years ago
Same in Seattle. One of the only reasons I have cable is Redzone. If this happens again I’ll be dumping service. For fiber and YouTube.
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user_e46fbd
1 Message
2 years ago
Ditto here in Sammamish WA. Hard to watch. What's going on?
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ms-cue
Regular Visitor
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6 Messages
2 years ago
This is unacceptable. I say we all collectively call Xfinity this week and demand refunds for the sports package fees.
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user_670412
1 Message
2 years ago
Same in Salt Lake. Unwatchable!! Do they want us to cancel and stop paying too much money. We all better get a credit. Ruins my god damn Sunday!
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user_2c079f
1 Message
2 years ago
Red zone freezing & glitching in San Jose.
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