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Sunday, November 24th, 2024 8:20 PM

Red zone choppy

I’m having the same problem as so many others. Red zone freezes often. I am watching with the cable box. Very difficult to watch. 

Official Employee

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1.6K Messages

16 days ago

 

user_w9e7t3 I would recommend checking the Xfinity app to help troubleshoot your concerns. Once you open the app, select Streaming & TV help. The Xfinity Assistant will open up, and will ask you a few questions about your concerns. 

 

Visitor

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1 Message

15 days ago

I had this same problem on November 24.  Clearly, the Xfinity employee recommending using the Xfinity Assistant has never used this worthless app themselves.  I have this problem on all TVs at the same time.  When many people are having the same problem, it is a problem with Xfinity, not with my equipment and it is ridiculous for me, while I am trying to watch football, to spend hours on the phone with someone who is following a script and clearly know less about Xfinity service than I do.  When many people have the same issue, resetting my cable box won't fix it.

Official Employee

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1.7K Messages

Thank you for reaching out to us @promoman! Was November 24th the first time this issue happened? Were any other channels experiencing the same issues?

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