tbill1's profile

Contributor

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726 Messages

Saturday, August 15th, 2026 8:24 PM

Recording Option Unavailable

I want to record the channel (non specific program) itself-which I believe gives you up to 8 Hrs.   Why am I seeing

this message on all 5 of my boxes that prevent me from doing so? Is this a temporary glitch? Under the above heading

it says " recording on this channel is unavailable". Since this message is on all channels on all 5 of my boxes boxes, and there is no

error code, logic tells me this is on your end.  Someone on your team can easily prove me wrong by trying to duplicate

what I am trying to do and report back on this thread whether you can record, or see the above message. 

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Official Employee

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3.6K Messages

18 hours ago

Thank you for reaching out, @tbill1 . I do apologize for the confusion. The X1 DVR is designed to record a specific program listed in the on-screen guide rather than an entire live channel stream for a set number of hours. Because of this, attempting to record an open-ended channel feed instead of an individual show may trigger the "recording on this channel is unavailable" message across your TV boxes.

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