Contributor
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726 Messages
Recording Option Unavailable
I want to record the channel (non specific program) itself-which I believe gives you up to 8 Hrs. Why am I seeing
this message on all 5 of my boxes that prevent me from doing so? Is this a temporary glitch? Under the above heading
it says " recording on this channel is unavailable". Since this message is on all channels on all 5 of my boxes boxes, and there is no
error code, logic tells me this is on your end. Someone on your team can easily prove me wrong by trying to duplicate
what I am trying to do and report back on this thread whether you can record, or see the above message.
XfinityRichard
Official Employee
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3.6K Messages
9 hours ago
Thank you for reaching out, @tbill1 . I do apologize for the confusion. The X1 DVR is designed to record a specific program listed in the on-screen guide rather than an entire live channel stream for a set number of hours. Because of this, attempting to record an open-ended channel feed instead of an individual show may trigger the "recording on this channel is unavailable" message across your TV boxes.
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