Regular Visitor
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5 Messages
Record All Premier League Matches But only in English
I want to record all Premier League Matches But only those in English. I can chose prefer English but there are no settings to prevent recording Spanish Language content on the UNVSH channel. I want to remove the UNVSH channel so I don’t get duplicate recordings. Right now every Match records in English on one channel and also duplicates itself in Spanish on the UNVSH channel. There needs to be a way to remove unwanted channels from being recorded.
CCHeather
Problem Solver
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1.1K Messages
2 years ago
@6440898 Thank you for reaching out to the Digital Care Team. We do not offer options to remove one specific channel, or a program in English only. You can however, open the guide and select the channel (not a program) then select record. This ould be the best alternative option.
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6440898
Regular Visitor
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5 Messages
2 years ago
That doesn’t work I have already spent countless hours with Xfinity support and no current option works. That IS the point of this post. You NEED an option that prevents this duplication of recordings in a language that is not desired. This would also help our Spanish speaking community as well if they only want to record Spanish language programming. It is a flaw in your system when you record duplicated programming in two different languages. And it’s been this way for years with many people complaining but no effort on Xfinity’s part to do anything about it. Please fix it!
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CCHeather
Problem Solver
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1.1K Messages
2 years ago
@6440898 Thank you so much for your feedback. We will be sure to pass it to the correct team for review. Have a wonderful day!
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6440898
Regular Visitor
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5 Messages
2 years ago
Please pass on that as a customer is is not unreasonable for me the customer to be able to prevent scheduled recordings from occurring on a particular channel. Or to simply REMOVE a channel from my line up that I know I will never watch. That to me IS your biggest flaw and why I will most likely be leaving Xfinity.
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user_95c90e
Visitor
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1 Message
1 year ago
agree with this problem - is also not just a problem for premier league viewers - also a problem for NFL and for NBA games. Make xfinity a pain - I have to delete more than I watch - is really ridiculous - shows a complete lack of concern for customers
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slowasx
Visitor
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1 Message
1 year ago
The reason Xfinity continues to not resolve this issue is that this "flaw" is designed to get customers to upgrade their DVR service to be able to record more simultaneous channels at once. It's frustrating that the system cancels so many recordings without notice if you have the base DVR service. It's all about making more money.
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GXGXGXG
1 Message
1 year ago
Agreed, this is ridiculous. Why is the default option automatically set to record a foreign language???
Expecting XFINITY to actually do anything or actually provide what they "offer" is just hopeless, they won't even give us actual 1080p.
XFINITY and Comcast are literally the definition of racketeering.
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