user_jqmcf7 Thanks for reaching out for help with your equipment concern here on Forums. I would be happy to help in any way I can to get the account corrected for devices you currently have. I'm not able to send a box and lable though as that option was transferred to the app functions, and I understand you are having trouble there. Do you have a UPS store near you that you can use? They box and ship for you at no cost as we have an agreement with them. For the billing concern I'll need some account information.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In"
If necessary Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_jqmcf7
Visitor
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2 Messages
1 month ago
Good luck - I've been trying on and off for 8-hours.
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XfinityDuron
Official Employee
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134 Messages
29 days ago
Hello @user_mrwr18 you want to share with me your issues that way I know how to help?
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