3 Messages
RE: Problem Solvers
I am having issues with the sound on NBC29. Sometimes there is no sound and other times it has two voices. 7-8pm every night is no sound. Sunday during the football game at night, the sound was [Edited: "Language"] up. It happens on commercials too with two voices.
XfinityChelseaB
Official Employee
•
1.1K Messages
11 months ago
Hello @user_gftbqo, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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