Visitor
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1 Message
RDK 03013
Converting from Directv. Main TV setting up main TV box but keep getting RDK 03013 error even though I have internet and power to the TV and box. I have tried to restart multiple times.
Visitor
•
1 Message
Converting from Directv. Main TV setting up main TV box but keep getting RDK 03013 error even though I have internet and power to the TV and box. I have tried to restart multiple times.
XfinityChelseaB
Official Employee
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2.1K Messages
16 hours ago
Hello @user_yq2ki7, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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