twheale's profile



57 Messages

Thu, Oct 7, 2021 11:48 AM


My promotion  will expire on 10  November 2021. Am I able to get a new promotion to reduce my cable bill (TV, internet and phone) or must I start reducing services. I have been with Comcast over 30 years, but being retired I need to make changes to continue being a customer. I have occasionally received help through these forums in the past. When I try to make changes online I receive a message to contact Comcast representative to make changes. My dealings with Customer Service in the past over this and other issues is generally frustrating and not very helpful.

Accepted Solution

Official Employee


189 Messages

20 d ago

Hello, @twheale 30 years is a very long time! We want to make sure that you are satisfied with your services as well as the customer service you receive. I would be happy to assist you with your plan. I understand needing to be on a budget especially after being retired. Please send us a direct message with your full name and address to assist.


To send a Direct Message:


Ensure you are logged in


Click the "Direct Messaging" icon or


Click the "New message" (pencil and paper) icon


The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.


 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.


 - An "Xfinity Support" graphic replaces the "To:" line.


 Type your message in the text area near the bottom of the window


   Press Enter to send it


(Credit to @BruceW)




57 Messages

13 d ago

I was able to basically continue with a promotion for 2 more years and while everyone at Xfinity Support was helpful it is a confusing process to me. I wish there was more of an “alacart” choice to the channels and pricing. I know in 2 years I will be looking at other options again. 
any way, thanks for your assistance

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