Visitor
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1 Message
Problems with Max
Yesterday we were streaming The Pitt on Max - episode 4 when it stopped 30 minutes into the show and said we had to subscribe to the Max service even though it was listed as free. We tried setting up an account for Max connected to our Xfinity account. We were charged but it doesn't seem to work. We need help to straighten this out.
XfinityEricB
Official Employee
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2.3K Messages
36 minutes ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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