EGS2's profile

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1 Message

Saturday, January 11th, 2020 8:00 AM

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Problem with ION channel on all TV's

Starting some time last night, Ion (channel 72) comes on but every couple of minutes or so, the screen goes white.

Contributor

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15 Messages

4 years ago

4/3/21

Having problem with Ion TV network on all TV's

Film is slow motion...sound does not match picture...

Commercials are the same.

Visitor

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1 Message

4 years ago

I’m having the same problem- so irritating!

Visitor

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1 Message

Having problems too   Have static every 5 to 10 minutes. 

Official Employee

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2.1K Messages

Hi, @user_131e6a. I see you are having these issues as well, and I'll be glad to help. I know it can be frustrating when having problems with your favorite network. Are you having issues only with ION, or have you noticed this with other channels as well? Have you recorded any shows on ION? If so, are the problems present during playback? Let me know what troubleshooting steps you've tried so far. I'm here to assist.

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