EGS2's profile

New Poster

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1 Message

Sat, Jan 11, 2020 8:00 AM

Problem with ION channel on all TV's

Starting some time last night, Ion (channel 72) comes on but every couple of minutes or so, the screen goes white.

Responses

slmoretto

Frequent Visitor

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15 Messages

2 m ago

4/3/21

Having problem with Ion TV network on all TV's

Film is slow motion...sound does not match picture...

Commercials are the same.

Official Employee

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207 Messages

Hello there, @slmoretto. I am sorry to hear you are having cable issues. I'd love to help if you are till having issues! Please send me a PM with your name and address to get started. 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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Visitor

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1 Message

2 m ago

I’m having the same problem- so irritating!

Visitor

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1 Message

Having problems too   Have static every 5 to 10 minutes. 

Official Employee

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188 Messages

Hi, @user_131e6a. I see you are having these issues as well, and I'll be glad to help. I know it can be frustrating when having problems with your favorite network. Are you having issues only with ION, or have you noticed this with other channels as well? Have you recorded any shows on ION? If so, are the problems present during playback? Let me know what troubleshooting steps you've tried so far. I'm here to assist.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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