Skip to main content
EGS2

New Poster

 • 

1 Message

Saturday, January 11th, 2020 8:00 AM

Closed

Problem with ION channel on all TV's

Starting some time last night, Ion (channel 72) comes on but every couple of minutes or so, the screen goes white.

Question

 • 

Updated 

4 years ago

3.7K

2

slmoretto

Contributor

 • 

15 Messages

4 years ago

4/3/21

Having problem with Ion TV network on all TV's

Film is slow motion...sound does not match picture...

Commercials are the same.

1

0

CCKorie

Problem Solver

 • 

1.1K Messages

Hello there, @slmoretto. I am sorry to hear you are having cable issues. I'd love to help if you are till having issues! Please send me a PM with your name and address to get started. 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

4 years ago

0

user_75cef6

Visitor

 • 

1 Message

4 years ago

I’m having the same problem- so irritating!

2

0

user_131e6a

Visitor

 • 

1 Message

Having problems too   Have static every 5 to 10 minutes. 

4 years ago

0

XfinityVianney

Official Employee

 • 

2.1K Messages

Hi, @user_131e6a. I see you are having these issues as well, and I'll be glad to help. I know it can be frustrating when having problems with your favorite network. Are you having issues only with ION, or have you noticed this with other channels as well? Have you recorded any shows on ION? If so, are the problems present during playback? Let me know what troubleshooting steps you've tried so far. I'm here to assist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

forum icon

New to the Community?

Start Here