Proactive credit - Bally Sports

Yeah but what about my question regarding the credit? 

The loss of this channel will result in savings that we’ll pass along to you, and you’ll see an automatic credit in your bill in the coming weeks  @user_4ipm3h.

Please answer my original question: When and what amount? 

@user_4ipm3h Bally sports covered 14 regions, and the regional sports fee may not be the same in each region, so credits may vary depending on where you live. We will proactively credit customers for the loss of their Bally Sports network content in the coming weeks. You can watch for the credit over your next few statements. 

Will the credit be retroactive? Lost Bally in May but June billing did not go down.

Wrong. It says right on my screen:

"As a result, we'll be issuing proactive monthly credits to customers for the loss of this network. ... visit xfinity.com/facts to learn more."

@user_4ipm3h at this time, I do not have a credit amount, as those final details are being worked behind the scenes. You should see it pop up on your bill within the next month.

@XfinityWilliam​ But if you added a channel that would be another reason to jack your prices up again right.

@XfinityWilliam​  JUST GOT A NEW BILL. NO CREDIT. NO BALLY SPORTS CHANNEL. YOU ARE OVERCHARGING ME.

I just received my bill as well and there is NO credit for the loss of Bally Sports Detroit.  I expect Xfinity to not only credit me, but add interest since the time this channel has been removed from my service. 

Hey @user_xf88rx,

Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered. At this time, on service adjustments have been applied and will start taking place on May 28th. If you do not happen to see the next service bill with the credits, please do not hesitate to create your own Forums post.

The next bill should have a bill message that states "This bill includes an RSN fee credit for your local Bally Sports network(s) being unavailable.”

If you have a bulk account, service adjustments may not be applicable.

You will get a credit from Comcast when pigs fly.

In addition, the credit IS NOT PROACTIVE as Xfinity had promised.  We lost Bally Sports on May 1st, not May 28th.  I already paid my bill for the prior month, and there was no credit for the service I had not received.

@user_4ipm3h​ $10.40? My email says $5.05. It's still not credited. I'll believe it when I see it.

@user_4ipm3h, Thanks for your feedback. I will pass it along! 

Good evening @user_mp16rd, and thank you for reaching out on our Community Forums with your RSN credit concerns. That is a great question. It would depend on how the bulk agreement is set up and how you are billed. Do you typically see a Regional Sports Fee on your bill? Or, are your TV services bill directly through your association?

Billed through the association.

It should be through your bill. 

I was just told by our Bulk Account contact that Bulk accounts don't get a credit.  Apparently your best customers just lose services and continue to pay the same price.

Hi there, @user_mp16rd! We value all of our customers, and appreciate you bearing with us through this situation. However, it is true that depending on your bulk agreement, you may not receive the credit if you are not charged separately for RSN (Regional Sports Network) fees.