U

Friday, May 10th, 2024 3:57 PM

Proactive credit - Bally Sports

I've been promised this credit. When will I receive it and what will be the amount? 

Official Employee

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753 Messages

1 month ago

Thanks for reaching out about the loss of Diamond Sports Group (DSG) programming @user_4ipm3h , which includes Bally Sports regional sports networks. This programming is currently unavailable as our agreement with DSG has expired. Comcast pays programmers to bring our customers the entertainment, information, and sports they want. We work to negotiate fair terms in order to ensure the greatest value for customers given all the ways content can be accessed today. We’ve been flexible with DSG, who is in bankruptcy proceedings, but have been unable to reach an agreement that’s fair for our customers. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience. For more information, visit 
www.xfinity.com/howitworks
.

11 Messages

Yeah but what about my question regarding the credit? 

Official Employee

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753 Messages

The loss of this channel will result in savings that we’ll pass along to you, and you’ll see an automatic credit in your bill in the coming weeks  @user_4ipm3h.

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11 Messages

Please answer my original question: When and what amount? 

Official Employee

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721 Messages

@user_4ipm3h Bally sports covered 14 regions, and the regional sports fee may not be the same in each region, so credits may vary depending on where you live. We will proactively credit customers for the loss of their Bally Sports network content in the coming weeks. You can watch for the credit over your next few statements. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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New Poster

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12 Messages

Will the credit be retroactive? Lost Bally in May but June billing did not go down.

Official Employee

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753 Messages

1 month ago

@user_4ipm3h. We do not offer customers any credits for channels that have gone away because of contract negotiations. 

11 Messages

Wrong. It says right on my screen:

"As a result, we'll be issuing proactive monthly credits to customers for the loss of this network. ... visit xfinity.com/facts to learn more."

Official Employee

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753 Messages

@user_4ipm3h at this time, I do not have a credit amount, as those final details are being worked behind the scenes. You should see it pop up on your bill within the next month.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

@XfinityWilliam​ But if you added a channel that would be another reason to jack your prices up again right.

Contributor

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37 Messages

@XfinityWilliam​  JUST GOT A NEW BILL. NO CREDIT. NO BALLY SPORTS CHANNEL. YOU ARE OVERCHARGING ME.

Visitor

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1 Message

I just received my bill as well and there is NO credit for the loss of Bally Sports Detroit.  I expect Xfinity to not only credit me, but add interest since the time this channel has been removed from my service. 

1 Message

23 days ago

STILL no credit on my bill from losing Bally

1 Message

21 days ago

A few weeks ago, I called customer service and was told a credit would be on my next bill. I just got my new bill today and still no credit. I called customer service again today and was told it will take 2 billing cycles. I asked if the credit will be prorated effective May 1st and rep was unsure and rep was also unsure of the credit amount. Well, I lost Bally Sports station eff May 1, 2024 and there was no credit on my bill for service date of 4-23-2024 to 5-22-2024. Bill I received today is for service dates of 5-23-24 to 6-22-2024 and still no credit. I'm not going to hold my breath for a credit. I will believe it once I see it....

Official Employee

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961 Messages

Hey @user_xf88rx,

 

Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered. At this time, on service adjustments have been applied and will start taking place on May 28th. If you do not happen to see the next service bill with the credits, please do not hesitate to create your own Forums post.

 

The next bill should have a bill message that states "This bill includes an RSN fee credit for your local Bally Sports network(s) being unavailable.”

 

If you have a bulk account, service adjustments may not be applicable.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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12 Messages

You will get a credit from Comcast when pigs fly.

11 Messages

16 days ago

I received an email from Xfinity:

"Between May 28 and June 7, you’ll see a $10.40 Regional Sports Network (RSN) fee credit applied to your bill for the recent loss of Bally Sports from your channel lineup." ... which is inadequate, since I pay $12.25 per month for the RSN fee.  There should also be a reduction in my Popular TV bill, since Bally Sports is part of that package.  I think a fair monthly credit would be in the $20-$30 range, to account for the entire RSN fee and the loss of a key channel from my Popular TV subscription.

1 Message

In addition, the credit IS NOT PROACTIVE as Xfinity had promised.  We lost Bally Sports on May 1st, not May 28th.  I already paid my bill for the prior month, and there was no credit for the service I had not received.

New Poster

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12 Messages

@user_4ipm3h​ $10.40? My email says $5.05. It's still not credited. I'll believe it when I see it.

Official Employee

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724 Messages

@user_4ipm3h, Thanks for your feedback. I will pass it along! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 Messages

14 days ago

We are in a condo building with bulk pricing - how will that RSN credit flow through to the Association - as part of the individual's bill or through the association bulk billing?

Official Employee

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1.1K Messages

Good evening @user_mp16rd, and thank you for reaching out on our Community Forums with your RSN credit concerns. That is a great question. It would depend on how the bulk agreement is set up and how you are billed. Do you typically see a Regional Sports Fee on your bill? Or, are your TV services bill directly through your association?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 Messages

Billed through the association.

Official Employee

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1.1K Messages

It should be through your bill. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 Messages

I was just told by our Bulk Account contact that Bulk accounts don't get a credit.  Apparently your best customers just lose services and continue to pay the same price.

Official Employee

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724 Messages

Hi there, @user_mp16rd! We value all of our customers, and appreciate you bearing with us through this situation. However, it is true that depending on your bulk agreement, you may not receive the credit if you are not charged separately for RSN (Regional Sports Network) fees. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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20 Messages

10 days ago

Proactive? How about a retro active credit?

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