Sat, Apr 17, 2021 7:31 PM
Unable to edit premium channels. Selecting ADD/Remove gets me to a blind loop
9 d ago
17 d ago
Hi there @medmarty! Thanks for posting to the forums. Do you happen to know if these premium channels are bundled into your package or if you're paying for them separately (a la carte)? You can check your monthly billing statement to confirm this--services a la carte can be removed online through 'My Account' or if you're having issues, an employee (such as myself) can assist with removing the channels. If the channels are bundled in your package, they cannot be removed and a repackage would be needed.
Thanks for the reply. The channels in question are a la carte. I have no trouble getting into my account but all roads thereafter lead me to “Add/Remove” and then I can go no further. Would appreciate your help.
11 d ago
Hey, @medmarty I apologize to hear of the issues you're running into with trying to change some of the channels on your lineup. We can certainly assist you with this. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you?