Hi there @medmarty! Thanks for posting to the forums. Do you happen to know if these premium channels are bundled into your package or if you're paying for them separately (a la carte)? You can check your monthly billing statement to confirm this--services a la carte can be removed online through 'My Account' or if you're having issues, an employee (such as myself) can assist with removing the channels. If the channels are bundled in your package, they cannot be removed and a repackage would be needed.
Thanks for the reply. The channels in question are a la carte. I have no trouble getting into my account but all roads thereafter lead me to “Add/Remove” and then I can go no further. Would appreciate your help.
Hey, @medmarty I apologize to hear of the issues you're running into with trying to change some of the channels on your lineup. We can certainly assist you with this. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, @Romano54! We appreciate you doing your best to change your services online. I'm sorry to hear of the trouble removing your premium channels! We can help you here. I'll be happy to assist you with any plan changes you need.
Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
Click "Sign In" if necessary
Click the "Peer to peer chat" icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
I have 4 televisions in my house. Three of them have Amazon fire sticks and one has an Xfinity DVR. I am supposed to have Showtime included in the Xfinity package for the DVR tv. It no longer is accessible . I would like it restored on that tv before I decide to change that tv to a firestick one like the others.
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I would love to look into why you aren't able to access the Showtime channel on your DVR. I know I love the original programming and movies Showtime has to offer. To get started please send us a direct message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.
To send a direct message you may need to:
Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBrie
Administrator
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672 Messages
4 years ago
Hi there @medmarty! Thanks for posting to the forums. Do you happen to know if these premium channels are bundled into your package or if you're paying for them separately (a la carte)? You can check your monthly billing statement to confirm this--services a la carte can be removed online through 'My Account' or if you're having issues, an employee (such as myself) can assist with removing the channels. If the channels are bundled in your package, they cannot be removed and a repackage would be needed.
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Romano54
Visitor
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1 Message
4 years ago
I am running into the same issue. Can't get to a place where I uncheck premium channels to cancel and I'm paying separately.
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user_e136b4
Visitor
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1 Message
4 years ago
I have 4 televisions in my house. Three of them have Amazon fire sticks and one has an Xfinity DVR. I am supposed to have Showtime included in the Xfinity package for the DVR tv. It no longer is accessible . I would like it restored on that tv before I decide to change that tv to a firestick one like the others.
1
0