Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4

I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight.

Issues:

• The Pluto TV app is extremely slow, unresponsive, and choppy during playback.
• I cannot select other shows or channels from the Pluto TV channel guide.
• The yellow selection box does not move when navigating the guide with the remote. Instead, the originally highlighted channel or show begins playing automatically, and the guide closes.
• Voice commands (e.g., “Play I Love Lucy on Pluto TV”) take me to the channel guide, but the first channel (Romance, in my case) automatically starts playing. I cannot select the requested show or channel, even using voice commands.
• The “Watch on Pluto TV” buttons for shows listed in Xfinity also fail. They open the channel guide, which then automatically plays the wrong channel.

Troubleshooting and additional information:

• I have cleared the cache in my Xfinity account and refreshed the system.
• My internet connection is working normally, with no changes to my internet service or connections.
• There have been no changes to my Xfinity account.
• I have another, smaller Xfinity box connected to a different TV. Pluto TV opens to the guide on that box, but I can easily navigate and select other channels using the remote, and playback works without any issues.

The important distinction: This problem appears isolated to my primary X1 box. Pluto TV was working normally on November 3, and the problems began November 4. The same app works correctly on my other Xfinity box, so this does not appear to be a general internet connectivity issue.

Can someone from the Xfinity team investigate whether there was a recent software, firmware, or app update that could have caused this problem? I’d appreciate an actual resolution rather than being directed through basic internet troubleshooting that I’ve already ruled out.