Please put channel 7 WXYZ back on

Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/facts

Comcast is proactively issuing credits to some Xfinity Video customers who lost programming due to the EW Scripps contract expiration and who also pay an itemized Broadcast TV (BTV) Fee. Credit amounts range from $1.70 - $9.62 based on different customer scenarios.

Only customers who pay a BTV fee are eligible for a credit.

The following customers will not receive a credit:

• Customers who didn’t lose any EW Scripps programming
• Customers who only lost ION channels
• Xfinity Communities customers in locations where TV is provided by the property
• Note: Xfinity Communities customers with property-provided internet service who add video services separately may qualify
• Courtesy service accounts
• Customers with Next Gen Xfinity TV tiers, including TV Core, TV Plus, TV Premium, Sports & News TV, and World Soccer Ticket

Eligible customers will receive a credit on May 1, or on the customers’ next billing cycle.