Platinum Rewards - No Peacock Option

Hello - I am a Platinum rewards member and I don't see an option to redeem Peacock. I have tried going to https://customer.xfinity.com/activate-peacock but I just get a message that states: We’re sorry, your account isn’t eligible for this Peacock offer.

I have a case already escalated with Xfinity but no one has responded to me yet. This is really frustrating because it used to work fine (non-comcast email address) while I was in my promotion window but now I can't get it to work. What is important to note is this morning I signed up for a new promotion. When I look at the email that Comcast sent me with the details there is a line item that says Peacock Premium Cancelled. So it is most likely related to that, but I want them to resolve that ASAP.

Thanks,

Daniel