Contributor
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16 Messages
Platinum Rewards - No Peacock Option
Hello - I am a Platinum rewards member and I don't see an option to redeem Peacock. I have tried going to https://customer.xfinity.com/activate-peacock but I just get a message that states: We’re sorry, your account isn’t eligible for this Peacock offer.
I have a case already escalated with Xfinity but no one has responded to me yet. This is really frustrating because it used to work fine (non-comcast email address) while I was in my promotion window but now I can't get it to work. What is important to note is this morning I signed up for a new promotion. When I look at the email that Comcast sent me with the details there is a line item that says Peacock Premium Cancelled. So it is most likely related to that, but I want them to resolve that ASAP.
Thanks,
Daniel
Andyr1
Gold Problem Solver
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7.9K Messages
8 months ago
Just be aware that if you tie your Peacock account to Comcast, you will have 2 restrictions:
1) There is currently NO WAY to unlink it. It is permanently tied to your Comcast account. Not sure what would happen if you cancel Comcast.
2) You CANNOT sign up for Peacock Premium Plus (ad-free, live local NBC, download to phone/tablet for offline viewing.)
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XfinityBradM
Official Employee
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634 Messages
8 months ago
Hey there, @ddoumani. We can understand the frustration when you lost a service feature you weren't expecting to after making a change. Our team can definitely assist with checking on your Peacock Premium subscription and offer the best solution to get the situation resolved. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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