Hello @user_ee6fce thanks for taking the time to reach out to us on our Forums page! We appreciate you being a customer with us, and I am sorry to hear about the issues you're experiencing when trying to watch on your Roku. To confirm, when trying to stream through the app on any other device, are you receiving that same message?
Hello @user_a36880, we will be happy to help with the issue that you're having. Have you attempted to reset all devices to see if it resolves the issue?
Hello, what troubleshooting steps have you done with your My Account App?
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_ee6fce
Visitor
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3 Messages
2 years ago
Getting message: it looks like your plan doesn’t include any channels.
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XfinityAmira
Official Employee
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3.6K Messages
2 years ago
Hello @user_ee6fce thanks for taking the time to reach out to us on our Forums page! We appreciate you being a customer with us, and I am sorry to hear about the issues you're experiencing when trying to watch on your Roku. To confirm, when trying to stream through the app on any other device, are you receiving that same message?
0
0
user_a36880
Visitor
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1 Message
2 years ago
Getting same message...Can't stream, keep getting message "It looks like your plan doesn't include any channels.
1
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user_a6815e
Visitor
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1 Message
2 years ago
I am getting the same message. I have cleared all cookies and restarted my device and still getting the same message. How do I fix it?
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