U

Visitor

 • 

1 Message

Mon, Aug 29, 2022 12:22 AM

Pixilated and tiling chanbels

Mostly in the evening some channels pixel or digitize out so badly you cannot follow the shows. Channels here that are mostly affected are 838 HGTV HD and History HD. Had an appointment, the channels wouldn’t pixelate when he was here. All connections are good. All signals have been checked outside my home. Bill is $200 which is way too high to not be able to view channels. My mother suffers from Alzheimers and watching TV is highly important to her. 

XfinityLinda

Official Employee

 • 

481 Messages

3 months ago

Hello, @user_362e30! Thank you for connecting with us here in our community! We are happy to help dig in to find the root cause of the issue with the pixelation. To get started, I'll need to have you send us a Direct Message, so I may pull up the account. Please provide your name and service address on the message. We look forward to your reply. 

 

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