JMB85's profile

Frequent Visitor

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6 Messages

Sun, Oct 25, 2020 12:00 PM

Pixellation issues

I continue to experience significant pixelation on a regular basis on handful of channels. I have had 2-3 Comcast techs out and make a few chnages inside (internal splitter) and outside where the drop meets my inside wiring (also a splitter issue). But these issues persist and Comcast does not seem to care or pay attention. At what point do I give up and call Verizon?

Responses

Rustyben

Expert

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24K Messages

6 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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2.9K Messages

6 m ago

Greetings, @JMB85! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you keep having with your signal pixelating. I would like to have a closer look at what could be going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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6 Messages

6 m ago

Thanks

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