Pixelization on Channels 1-12
I've had this problem for about 2 years pretty much regularly. Channels 1-12 pixelate to the point they are unusable 50% of the time. Yet anything I watch on channel 33 and above is fine. So not the equipment. Numerous calls to Comcast. They've even been in the house and last time replaced splitters. Swapped out cable boxes, cables, even one of the TV's etc during various calls. What usually happens is it works for a few days after I talk to them, they must do something, then it reverts back to this.
I'm well on my way to cutting the cord, but no - I'm paying for this and needs to be fixed. I'm sure a comcast person will see this and contact me, we'll do another transactional call, rinse and repeat and I'll be back to where I was in the week. How do I get ahold of somebody at comcast that will treat the overall issue holistically? There seems to be no customer satisfaction/advocate contact, even as the sites state they do this. Trying to figure out how to get the correct attention to resolve
3 months ago
@user_f69419 Hello and good afternoon, and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear about this ongoing pixelation issue you have been experiencing, that would definitely be really frustrating. You have reached the right place, and I would be more than happy to assist you in getting to the bottom of this once and for all. Anything we can do to help a valued member of our Xfinity family after all you have been through with this already! To continue, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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