Hello, @user_a144ba! Thanks for taking the time to reach out to us on the Xfinity Forums about this. We know all too well how pixelation can really get in the way of enjoying your favorite channels and we want you to be able to have a clean and reliable viewing experience.
We would love to work with you to figure out what needs to be done to get you back to a clear picture!
While you've been troubleshooting this yourself, have you had the chance yet to just fully replace your coax connections with new cables? Can you also tell us if you experience this on all your cable boxes or is this just an issue with one device?
We look forward to your next update! :)
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
ComcastTambrey
Official Employee
•
2.7K Messages
1 m ago
Hello, @user_a144ba! Thanks for taking the time to reach out to us on the Xfinity Forums about this. We know all too well how pixelation can really get in the way of enjoying your favorite channels and we want you to be able to have a clean and reliable viewing experience.
We would love to work with you to figure out what needs to be done to get you back to a clear picture!
While you've been troubleshooting this yourself, have you had the chance yet to just fully replace your coax connections with new cables? Can you also tell us if you experience this on all your cable boxes or is this just an issue with one device?
We look forward to your next update! :)
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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