Pixelation of sports channels

I need help finding a solution to the horrible pixelated pictures on espn, Bally sports, etc. I pay a lot of money to get such poor quality.

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XfinityJodie

Official Employee

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842 Messages

6 months ago

@user_1712bf Hello, thanks for the post! Sorry to learn about the picture issues when watching live sports. That's no good. What troubleshooting steps have you done so far?

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user_1712bf

Visitor

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2 Messages

@XfinityJodie I’ve gone through everything recommended by Xfinity. Cables have been checked. System restarted, etc.
The issue is specific to the live sports in HD. Do I need upgraded equipment?

Thank you!

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6 months ago

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XfinityJodie

Official Employee

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842 Messages

Thanks for the details! Let's take a closer look. Please send us a private message with your full name and service address.

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6 months ago

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user_1712bf

Pixelation of sports channels

XfinityJodie

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