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user_flint007
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Tuesday, February 17th, 2026 6:17 PM

Pixelation issues Science Channel HD Flint Mi market

I have constant pixelation issues with the SCIHD (211) in the Flint area. I have had the entire house from the outside drop through my home retired by a cable contractor. Every time comcast is contacted it's well reset your box and if that doesn't work well send a technician out. It's always the same result we can't find anything wrong... Enoughs enough. Maybe a call to the FCC might get some action.. I'm fed up !!

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9 days ago

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XfinityOrlandoM

Official Employee

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3.1K Messages

20 days ago

@user_flint007

Thanks for reaching out to us as a customer myself I know how important it is to have a strong reliable connection. If you go through troubleshooting steps on the app and it can't be fixed remotely our awesome chat assistant would connect you with the chat agent that will send a technician out that will be able to fix everything

 

Have you had a technician recently out to check your services and the pixelation issues you're having?

 

 

 

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user_flint007

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Did you read my post ??  Your question has already been answered...

Regards

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11 days ago

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XfinityAdrienne

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1.8K Messages

Thank you so much for taking the time to reach back out to us, @user_flint007! I know this has been a frustrating time, and do appreciate you sharing the resetting of the cable box and technician visits have not resolved the concern. I would be more than happy to dive into the account further and see what we can do on our end. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

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• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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9 days ago

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