pixelated tv images

I have poor picture quality on all my tvs. Even after you sent refresh to our tv boxes, nothing changed

Responses

XfinityNatalie

Official Employee

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35 Messages

11 days ago

Greetings user_kj27yt! Thanks so much for taking a moment out of your busy day to bring this important issue to our attention on our XFINITY Community Forum. I'm sorry to hear your TV box is still having issues after our recent refresh signal sent. Not to worry! You have reached the right team to assist with matter.

There are instances when the cords on the back of the TV box may need to be replaced if they become worn-out over time which can affect the picture quality. Do you recall how long you have had these TV boxes at home for? Also, let me know if they are connected with an HDMI cord or A/V jacks from the box to the TV. You can check how to identify the cords connected behind the TV box through this link here https://www.xfinity.com/support/articles/audio-connections.

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user_v3uvwt

Visitor

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2 Messages

3 days ago

Unfortunately this is a common characteristic of Xfinity. I've been living with it for years. I have no other cable company options where I live so I am stuck with them. Considering how much they charge you'd think you'd get something better.

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XfinityQuemekia

Official Employee

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54 Messages

I am sorry to hear about your issues with having pixelated pictures especially on all of your TVs @user_v3uvwt! We truly want to find the best resolution for you. No one should have to watch a pixelated TV.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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1 day ago

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user_kj27yt

pixelated tv images

XfinityNatalie

user_v3uvwt

XfinityQuemekia

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