1 Message

Sat, Aug 28, 2021 1:16 AM

Pixalated Sports channels

All channels are fine except the sports channels

They are pixalated and poor quality.  Used the troubleshooter went through all restarts, checked connections and did not work.  Still very poor quality and no resolution.  What am I paying for??


Regular Visitor


13 Messages

2 m ago

I am  with you on this question, all the money that this cable provider makes off of us and still poor quality in a product that should be flawless imho.


Official Employee


184 Messages

2 m ago

I am so sorry that you are having trouble with the picture on your sports channels! If you have tried all the basic troubleshooting, feel free to send me a DM here and we can do a little more in-depth stuff with you! 

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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