U

Visitor

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1 Message

Thursday, March 18th, 2021 11:02 PM

Closed

Picture breaking up

3 service calls later and running a new line from across the street, the picture is still breaking up. It's not constant, so it's difficult to find and repair. 

Has anyone else had this problem?

Official Employee

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7K Messages

2 years ago

Hi user_d31361. Thanks for visiting and posting on our Forum. We're sorry you are having trouble with your picture breaking up. I can assist with troubleshooting this for you. Please send us a private chat message with your full name and service address to Xfinity Support by clicking on the chat icon at the top right of the page. 

Jlavaseur

Problem Solver

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911 Messages

2 years ago

I had a similar issue, picture would flicker along with sound, i just removed the hdmi cable, reinstalled it, fixed it for me

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