1 Message

Thursday, March 18th, 2021 11:02 PM


Picture breaking up

3 service calls later and running a new line from across the street, the picture is still breaking up. It's not constant, so it's difficult to find and repair. 

Has anyone else had this problem?

Official Employee


7K Messages

2 years ago

Hi user_d31361. Thanks for visiting and posting on our Forum. We're sorry you are having trouble with your picture breaking up. I can assist with troubleshooting this for you. Please send us a private chat message with your full name and service address to Xfinity Support by clicking on the chat icon at the top right of the page. 


Problem Solver


911 Messages

2 years ago

I had a similar issue, picture would flicker along with sound, i just removed the hdmi cable, reinstalled it, fixed it for me

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