Permanent Reset

Three days ago I spoke with an Xfinity Service rep. they said they would work on the problem and call back in 45 minutes. Last night I tried calling and got the Xfinity AI which put my system on reset and said I would get contacted in 10 minutes. No contact from either. I have no TV service. Can I get someone from Xfinity to do something??

Responses

Oldest First

Selected Oldest First

EG

Expert

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112.5K Messages

14 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJorge

Official Employee

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2.4K Messages

14 hours ago

user_etlq26 Hello! Thank you for taking the time the time out of your day to contact us and our team is here happy to see what is going on with your connetion. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

user_etlq26

Permanent Reset

EG

XfinityJorge

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