Visitor
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2 Messages
peacock
I just upgraded my Xfinity plan to GIG and that comes with 2 YR sub to Peacock premium. I activated it on the Xfinity portal and when it got to Peacock I receive an error saying this:
Your Xfinity account is already linked to another Peacock account. Here’s How to Find It
PPG_0017_2726734
I did move to a new home address not too long ago.
How can I resolve this?
Thanks
XfinityAldrik
Official Employee
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2.6K Messages
16 days ago
Thanks for reaching out @user_2o2m01! This sounds like a Peacock entitlement linking issue, where your Xfinity account is still tied to a previous Peacock account, which can happen after a move or account change.
Since you recently moved and already activated once, this likely requires a backend reset. I see you’ve also sent a DM. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that wait for an Official Employee to invite you to DM. We will be responding shortly to continue working with you there.
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XfinityAldrik
Official Employee
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2.6K Messages
8 days ago
Good evening @user_2o2m01! When you have a moment, we've sent new activation instructions over DM.
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user_jg7bwc
Visitor
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2 Messages
21 hours ago
Hello! I am having the same issue.
I am trying to activate Peacock Premium from an Xfinity or NOW promotional offer. I am getting an error that says "Your Xfinity account is already linked to another Peacock account" which is not the case—it's the same account.
Would appreciate your help when you have a moment!
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