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liblady
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18 Messages

Thursday, February 26th, 2026 7:08 PM

Peacock

We just traded our box for a new one.  Now I can't get Peacock to work.  It says it is ready to use on TV screen.  Signing in takes me to Peacock web site that asks me to pay.  We are Diamond members and it is listed on our bill as part of the basic cable bill.  This happened before but I can't remember how we solved it.  Help!!!

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1 month ago

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XfinityRichard

Official Employee

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3.1K Messages

1 month ago

Hi there, @liblady Oh no I'm sorry for the trouble you are having with your Peacock after switching out your box. Since it's been a few days since you last posted are you still experiencing trouble accessing your Peacock?-Richard

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liblady

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18 Messages

Yes!  I am stuck in the loop of sign in and then being asked to choose a plan.

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1 month ago

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XfinityRichard

Official Employee

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3.1K Messages

Oh no, I do apologize @liblady Are you making sure you are logging in with the same email address and password that you used before you made the switch in equipment?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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liblady

Contributor

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18 Messages

Yes same email i use for everything

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1 month ago

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XfinityMartyR

Official Employee

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3.1K Messages

 

liblady Are you able to sign into your Peacock Premium account by going directly to https://www.peacocktv.com/? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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