Visitor

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1 Message

Monday, November 3rd, 2025 4:49 PM

Peacock

I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Diamond Status as well as Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account??

I get the following message when trying to activate my Peacock Subscription.

Your Xfinity account is already linked to another Peacock account.

I tried chatting and calling customer service and they are unable to help, close my tickets, etc.

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Official Employee

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1.8K Messages

1 month ago

 

user_o7wklm Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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