carolinajb's profile

Visitor

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2 Messages

Monday, July 1st, 2024 5:25 PM

Peacock

I recently upgraded my cable box and now i cannot access peacock.  i have spent countless hours on the phone trying to resolve this. i would appreciate your help.  this is quite frustrating.

Official Employee

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2.2K Messages

21 days ago

Thank you for reaching out to us @carolinajb I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

Visitor

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2 Messages

Recd QR code on TV. Followed instructions to xfinity.com. Kept telling me I already was a member. Was told peacock is a diamond reward. Nothing there. Xfinity rep wanted to clear my cable box but we have lots saved. I spoke to several reps who all did the same thing. I’d really like to talk to someone who knows what their doing. 

Official Employee

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772 Messages

 

carolinajb I'd love to help. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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