Peacock

I recently upgraded my cable box and now i cannot access peacock. i have spent countless hours on the phone trying to resolve this. i would appreciate your help. this is quite frustrating.

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XfinityDena

Official Employee

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2.5K Messages

5 months ago

Thank you for reaching out to us @carolinajb I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?

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Recd QR code on TV. Followed instructions to xfinity.com. Kept telling me I already was a member. Was told peacock is a diamond reward. Nothing there. Xfinity rep wanted to clear my cable box but we have lots saved. I spoke to several reps who all did the same thing. I’d really like to talk to someone who knows what their doing.

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5 months ago

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XfinitySheila

Official Employee

•

804 Messages

carolinajb I'd love to help.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

0

Channels and Programming

carolinajb

Peacock

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