Tuesday, January 16th, 2024 7:23 AM


Says I’m not eligible when I know I am 

Official Employee


587 Messages

3 months ago

@user_a2tz9f Thank you for reaching out about this. We will be happy to take a look into this, please send a direct message with your name and address. Thank you! 


To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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