Visitor
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5 Messages
Peacock
My peacock is not working again! I also haven’t gotten the CMT channel for years even though it’s on my plan and has always been. What’s the problem?
Visitor
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5 Messages
My peacock is not working again! I also haven’t gotten the CMT channel for years even though it’s on my plan and has always been. What’s the problem?
XfinityJustinC
Official Employee
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893 Messages
11 months ago
Hello, @user_0de9cd. Thank you for reaching out over Xfinity Forums, you have contacted the right place for support. If you had Peacock Premium include with Xfinity services for free, that ended in August of this year.
Peacock Premium is included free for customers who have Gigabit internet service or a Diamond or Platinum Xfinity Rewards member: https://www.xfinity.com/support/articles/peacock-subscription-faqs.
If you are a Diamond/Platinum Xfinity Reward member and need to activate your Peacock Premium subscription you would follow these steps:
Step 1 Visit: https://www.xfinity.com/xfinityassistant/
Step 2: Click "Activate Now" on banner that states "Your Peacock subscription is ready for activation" Once the banner appears it should take CX to Peacock website to continue activation.
Step 3: You will enter your email address and password you want associated with your Peacock Premium account. If you had a previous account and want to retain your previous preferences and history you would want to use the same email address.
CMT was moved to our More Sports & Entertainment package a few years back, if you're not subscribed to that package you wouldn't have access to CMT: https://www.xfinity.com/learn/digital-cable-tv/sports/more-sports-entertainment-package.
Please let me know if you still need assistance, I would be happy to investigate further.
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