New Poster
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12 Messages
peacock
I had Peacock last week. And now, it seems, I don't. After being tranferred 4 times to reps who barely spoke english, I still have no access to peacock. It seems to be some kind of xfinity joke when instructions say got to xfinity.com/activate and then follow the instructions (which are non existent). Does anyone know the secret to having Peacock stream? As a customer since 1999 and seeing rates raise year after year, and service diminish year after year, Xfinity has now reached the point of not providing any service - the chat bot is useless because it keeps providing the same nonworking solutions. How do others get Xfinity to respond to Peacock service (or non service) issues. I was activated and now I am now and I can not reactivate.
XfinityChelseaB
Official Employee
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1.1K Messages
1 year ago
Hello @eurekasmom, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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