Regular Visitor
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3 Messages
Peacock
Once I click on the peacock app using my xfinity remote, the only thing that appears is the Peacock logo, how do I get into the app?
Regular Visitor
•
3 Messages
Once I click on the peacock app using my xfinity remote, the only thing that appears is the Peacock logo, how do I get into the app?
XfinityDena
Official Employee
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3.4K Messages
3 years ago
I am sorry that you are only getting the Peacock logo. Have you tried to reboot your cable box? You can remove the power source for about 15 seconds and then plug back in. I also wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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DGM1948
Contributor
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64 Messages
3 years ago
The same thing is happening to me. It takes quite a bit of maneuvering to get to the channel. I hate to do this, but I think a call to Xfinity is necessary!! Does anyone have suggestions? I finally get there, but it takes awhile by asking for a particular show, etc.
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DGM1948
Contributor
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64 Messages
3 years ago
I have the same issue. The response to your question was to reboot your modem. I've done that. I can access Peacock after rebooting, but it happens again a day or two later. I really don't want to reboot my modem every time I want to access Peacock!
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user_ba26a7
Visitor
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4 Messages
3 years ago
I am also experiencing the exact same issue with Peacock after restarting my box.
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