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unome_tom
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3 Messages

Monday, November 14th, 2022 4:45 AM

Peacock

Once I click on the peacock app using my xfinity remote, the only thing that appears is the Peacock logo, how do I get into the app?

Question

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Updated 

2 months ago

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XfinityDena

Official Employee

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986 Messages

2 months ago

I am sorry that you are only getting the Peacock logo. Have you tried to reboot your cable box? You can remove the power source for about 15 seconds and then plug back in. I also wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs! 

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DGM1948

Contributor

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55 Messages

2 months ago

The same thing is happening to me.  It takes quite a bit of maneuvering to get to the channel.  I hate to do this, but I think a call to Xfinity is necessary!! Does anyone have suggestions? I finally get there, but it takes awhile by asking for a particular show, etc.  

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DGM1948

Contributor

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55 Messages

2 months ago

I have the same issue. The response to your question was to reboot your modem.  I've done that.  I can access Peacock after rebooting, but it happens again a day or two later.  I really don't want to reboot my modem every time I want to access Peacock!

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XfinityJessW

Official Employee

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309 Messages

@DGM1948  I wouldn't want to have to reboot that often either, you mentioned that you can access Peacock after rebooting your modem, do you have multiple TV boxes and if so are you having this issue on all of them? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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DGM1948

Contributor

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55 Messages

I do have multiple boxes. When I can't access Peacock, I can't access on any of them. When I reboot the modem, it works on all of them. And there seems to be no rhyme or reason. Sometimes it's OK and sometimes it isn't. Very frustrating. I didn't seem to have this issue until after I got notice that my speed was increased. Have no idea if this was the reason or not. Would make no sense if it was the reason. Since other people are having the same issue, I assume it is not my equipment.

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2 months ago

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XfinityTravis

Official Employee

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476 Messages

Hey there, @DGM1948.

I appreciate your troubleshooting efforts. Let's go ahead and take a peek at this from the account side, OK? To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_ba26a7

Visitor

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4 Messages

2 months ago

I am also experiencing the exact same issue with Peacock after restarting my box.

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XfinityRay

Official Employee

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1.1K Messages

@unome_tom and @user_ba26a7. Have you tried to Clear Local Data from the TV Box? You would need to sign in again when accessing Peacock but can clear up connection issues when using Peacock or the other apps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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