Peacock subscription

I signed up for Peacock subscription for $1.99 monthly for a year. However my charges show the $1.99 as only a one month promotion. This feels like a case of bait and switch and I need it rectified.

Responses

XfinityMichaelC

Official Employee

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4K Messages

1 year ago

Hello, @user_e9b4d3! Thanks for reaching out to us on the forums. I apologize to hear of the issues you are having with your Peacock subscription. Can you let us know when you signed up and where you are seeing it going back to the higher price?

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user_e9b4d3

Visitor

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3 Messages

1 year ago

Hi Xfinity Michaelc,

I signed up on my Xfinity Flex on June 26 and the price info is on my Flex account.

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XfinityMichaelC

Official Employee

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4K Messages

Thank you for this information! We can certainly have a closer look into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

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1 year ago

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user_e9b4d3

Visitor

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3 Messages

I provided my information per your instructions.

1 year ago

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user_e9b4d3

Peacock subscription

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