Hello Booboo_Kitty. Please make sure you are signing in with the same username and email as the primary account holder for Xfinity.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there @user_sajexb. I am sorry to hear you are having troubles with your Peacock subscription. Please let us know if you still need assistance with this.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Mine hasn’t worked since last Saturday. Many customer service calls later and it’s still not working. I hope they let us know when it’s back up and running. I’m tired of checking everyday. It’s getting frustrating.
I did the chat thing like 4 times with no solution. When I actually talked to a person on the phone last night they were able to deactivate my peacock and reactivate it so it works now. You might need to just call.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
3 days wth Activation problems with Peacock,Apple, Netflix. Was told widespread issue. Nobody knows whats going on. Comcast needs to take care of internet Tv services before trying to jam a contract phone service down our throats.
Hi there, user_gqproh! Thank you for your feedback. I apologize that you have not been able to use the StreamSaver bundle. We never want there to be a problem with your service and understand that can be frustrating to go through. Our engineers are actively working on this problem. The latest information that we have is to try the activation link again. Is that working for you now or is the issue persisting?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @liamb911 are you still having issues with Peacock working? Please tell us how you have your subscription. For example, StreamSaver bundle, Xfinity Rewards, Gigabit, or paid subscription. Describe for me what is happening when you try to access Peacock and on what device.
Our tech just left said it’s a nationwide outage should be fixed in 2 days. Works on two Tv but not main Tv or one more that’s brand new. Started 2 months ago when I received a new main box from Xfinity. I was at their store and Diamond member and 4 hours straight on phone with tech s test.
Hello @user_683dd7, thank you for taking the time to reach out on social media. I understand your concern with Peacock, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Booboo_Kitty
1 Message
2 months ago
I have the same problem. Last night Xfinity Chat said it was a "network" issue.
1
0
user_sajexb
2 Messages
2 months ago
Ok, I'm feeling better I thought I was going crazy .
1
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iiRxseT
Visitor
•
9 Messages
2 months ago
Mine hasn’t worked since last Saturday. Many customer service calls later and it’s still not working. I hope they let us know when it’s back up and running. I’m tired of checking everyday. It’s getting frustrating.
0
0
user_8qpahg
2 Messages
2 months ago
I’ve been waiting for 3 weeks already and no solution. I just emailed peacock and hope to find a solution.
2
0
user_gqproh
1 Message
2 months ago
3 days wth Activation problems with Peacock,Apple, Netflix. Was told widespread issue. Nobody knows whats going on. Comcast needs to take care of internet Tv services before trying to jam a contract phone service down our throats.
1
0
XfinityThomasC
Official Employee
•
2K Messages
2 months ago
Hello @liamb911 are you still having issues with Peacock working? Please tell us how you have your subscription. For example, StreamSaver bundle, Xfinity Rewards, Gigabit, or paid subscription. Describe for me what is happening when you try to access Peacock and on what device.
0
0
user_683dd7
Visitor
•
1 Message
2 months ago
Our tech just left said it’s a nationwide outage should be fixed in 2 days. Works on two Tv but not main Tv or one more that’s brand new. Started 2 months ago when I received a new main box from Xfinity. I was at their store and Diamond member and 4 hours straight on phone with tech s test.
1
0