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user_61kkvh
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Monday, November 10th, 2025 1:42 AM

Peacock subscription not showing active

I changed our plan last week to a new one which includes a peacock premium subscription. I followed the link on the Xfinity app to activate and created a new account. Logging into peacock t does not show the account as having a premium subscription, and only gives me the option to pay for a plan.

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25 days ago

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XfinityAmandaB

Official Employee

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2.8K Messages

25 days ago

 

user_61kkvh That is odd. Thank you for letting us know you are not seeing your free Peacock offer activated when you try to log in. We would be more than happy to help make sure you get to take advantage of your free subscription. To be sure, can you open xfinity.com/activate-peacock and then log in to your account with your primary Xfinity ID and password?

After logging in with your primary Xfinity ID, do you see an Activate Now button at the top of the page still?

 

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user_61kkvh

Visitor

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@XfinityAmandaB​ 

when I go through the activate site it says I don’t have an eligible plan, but I have one. I had initially gone through that site to activate after changing our plan.

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25 days ago

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XfinityDena

Official Employee

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3.9K Messages

@user_61kkvh Have you reached out directly to Peacock customer service? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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